Cancellation policy

BOOKING CONFIRMATION

Bookings are only confirmed once a deposit of 40% of the total tour cost is received.
The remaining balance must be paid to the tour start date.

Customers must provide accurate information at the time of booking, including names, contact information, and any special requirements on our Booking Form

PAYMENT METHODS

Payments can be made via credit card, Bank transfer, online payment platforms on this website and at the our Main Office during your start date of the Tour if you have paid the the 40% deposits

OR if Your Interested paying Cash at the Office during your Start Date, Please you contact Us for your confirmation. Email:frogmark12@gmail.com.

REFUND

No refunds will be provided for customers who do not arrive on the scheduled tour date. This is due to the Expenses during preparation of your Booking while considering your Options

CANCELLATION BY CUSTOMER

Yes, your reserve then Right to cancel your Trip due some circumstances But No Refund for your cancellations will be dues to expenses occured preparing your Booking in Time

CANCELLATION BY COMPANY

Full Refund or Reschedule Option if the company cancels due to circumstances such as Political Instabilities, safety concerns, or low participation

MINIMUM AGE FOR RAFTING

Our minimum age for grade 3 rafting is 12 years and for grade 5 rafting is 14 years.

MEDICAL CONCERNS

It is your duty to inform us of any medical condition that may affect your rafting trip. It is extremely unlikely that a medical condition or injury will stop you from rafting but we do want to know what we're dealing with before we get out on the river.